Privacy Policy

1. Introduction

RGS Foundation (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you access our website, make a donation, create or support a fundraising campaign, or use any of our services.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

a) Personal Information

• Full name
• Email address
• Telephone number
• Billing information
• Mailing address
• Identification documents when required for identity, campaign, or beneficiary verification

b) Donation and Transaction Information

• Donation amount
• Selected payment method
• Transaction date and status
• Billing details
• Donation preferences
• Whether a donation was made anonymously

Complete payment card details may be processed directly by our payment providers and may not be stored by RGS Foundation.

c) Technical and Usage Information

• IP address
• Browser type
• Device type and operating system
• Pages visited
• Time spent on the website
• Referral source
• Cookies and similar technologies
• Website activity and error information

d) Campaign and Beneficiary Information

• Campaign descriptions
• Photographs, videos, documents, and updates
• Beneficiary information
• Medical, financial, or personal circumstances voluntarily submitted for a campaign
• Information provided to verify the legitimacy of a fundraising request

Campaign organizers are responsible for ensuring that they have the necessary authorization or consent to provide information about beneficiaries.

e) Communications

We may collect information you provide when you:

• Contact our support team
• Submit a request or complaint
• Subscribe to updates
• Respond to surveys
• Communicate with us through our website or other channels

3. How We Use Your Information

We may use personal information to:

• Process donations and financial transactions
• Confirm payments and provide receipts
• Create, review, verify, and manage fundraising campaigns
• Verify the identities of organizers and beneficiaries
• Detect, investigate, and prevent fraud or misuse
• Operate, maintain, and improve our website and services
• Provide customer support
• Send confirmations, campaign updates, and service-related communications
• Comply with legal, regulatory, financial, and accounting obligations
• Enforce our policies and agreements
• Protect the rights, safety, and security of donors, beneficiaries, organizers, and the public
• Promote campaigns when appropriate and where required consent has been obtained
• Analyze website performance and user activity

4. Legal Bases for Processing

Where applicable, we may process personal information based on:

• Your consent
• The performance of a contract or requested service
• Compliance with legal obligations
• Our legitimate interest in operating and protecting the platform
• The protection of individuals in urgent or emergency circumstances
• The establishment, exercise, or defense of legal claims

5. Sharing of Information

We may share information with trusted third parties when necessary to operate our services, including:

• Payment processors, such as Stripe or PayPal
• Website hosting, security, analytics, and technical service providers
• Identity verification and fraud-prevention providers
• Professional advisers, including lawyers, accountants, and auditors
• Government agencies, regulators, courts, or law-enforcement authorities when legally required
• Campaign organizers or beneficiaries when limited information is necessary to manage a donation or campaign

A donor’s name may be shared with the relevant campaign organizer unless the donor chooses to remain anonymous, where that option is available.

We do not sell personal information.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Keep the website functioning properly
• Protect accounts and transactions
• Remember user preferences
• Analyze website traffic and performance
• Improve the user experience
• Measure the effectiveness of fundraising and communication campaigns

You may manage cookies through your browser settings or through any cookie preference tool available on our website.

For additional information, please review our Cookie Policy.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Process and document donations
• Meet legal, financial, tax, and regulatory requirements
• Prevent fraud and misuse
• Resolve disputes
• Enforce our agreements and policies
• Protect our legal rights

Retention periods may vary depending on the type of information and the purpose for which it was collected.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include:

• Encryption where appropriate
• Secure servers and systems
• Restricted access controls
• Fraud detection and monitoring
• Security reviews and system maintenance

However, no internet transmission or data-storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute protection against every security risk.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Restrict certain processing activities
• Object to the use of your information
• Withdraw consent where processing is based on consent
• Request a portable copy of your information
• Submit a complaint to a data-protection authority

Certain requests may be limited where we are legally required to retain information or have another lawful reason to continue processing it.

To exercise your privacy rights, contact us using the information provided at the end of this policy.

10. International Data Transfers

Your information may be processed or stored in countries outside your country of residence.

Where required, we take appropriate steps to protect information transferred internationally, including the use of contractual safeguards and other legally recognized data-protection mechanisms.

11. Privacy of Minors

Our donation platform and account services are not intended for use directly by children under the minimum legal age applicable in their jurisdiction.

We do not knowingly collect personal information directly from minors without appropriate authorization from a parent, legal guardian, or authorized representative.

Campaigns involving minors may include information submitted by their parents, guardians, family members, or authorized campaign organizers. We may take additional steps to verify consent and protect the dignity and privacy of the minor involved.

12. Sensitive Personal Information

Some fundraising campaigns may contain sensitive information, including medical, financial, or personal circumstances.

We process this information only when it is voluntarily submitted, necessary for campaign verification or operation, and permitted under applicable law.

Campaign organizers should disclose only the information reasonably necessary to explain and support their fundraising request.

13. Third-Party Links and Services

Our website may contain links to websites or services operated by third parties.

RGS Foundation is not responsible for the privacy, security, or content practices of those third parties. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, practices, technology, or legal obligations.

Any revised version will be published on this page with an updated effective date. Continued use of our services after an update may be subject to the revised policy.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

RGS Foundation
Email: support@rgsfoundation.org
Effective date: 06/10/25